Unifyed Announces Password Reset For IT Helpdesk Agents

Friday – March 16, 2018

Miami, FL

Unifyed, the premier student engagement and digital transformation provider for HigherEd today announces the launch of Unifyed Password Reset for IT Helpdesk Agents.

20% of all IT helpdesk calls is related to resetting passwords (that reside in the Active Directory). Providing Active Directory access to IT Helpdesk agents, the training needed to navigate through its complex interface and sensitivity of the data in the Active Directory pose severe challenges to campuses. Unifyed Password Reset for IT Helpdesk Agents solves to this challenge and allows agents to reset passwords from the Unifyed admin user interface.

  • Instant Password Resets From The Admin User Interface: Helpdesk agents can reset passwords from the Unifyed admin console that provides a simple, intuitive user interface. The process becomes delightfully simple and secure.
  • Empowers Institutions To Validate User Identity: Institutions can set the parameters they need to validate a user (security questions, email) and can be used at the time of password resets from the Unifyed admin user interface.

“We are glad to announce that Unifyed can help IT Helpdesk agents to reset Active Directory passwords without having to actually access the AD. This not only eliminates a lot of technical complexity, need for training agents to navigate through the AD, but also makes it extremely simple and secure to accomplish with just a few clicks.”, said Dennis Thibeault, Chief Product Officer, Unifyed.

Existing clients can contact their customer success manager for further information.

About Unifyed

Unifyed is here to transform education by improving access to learning, increasing student engagement, and reducing institutional costs.

Unifyed is a pioneer in higher education software and serves over 750 colleges and universities across seven countries.

Unifyed builds beautiful and easy-to-use solutions designed to help partner colleges and universities recruit, engage, educate, retain and graduate 21st century students.

Unifyed delivers affordable and flexible solutions in partnership with the higher education community that are AI-first, microservices-based, and cloud-native.

Prospective customers can book a demo or email engage@unifyed.com for further information. Existing customers can email their Customer Success Managers or unifyedcs@unifyed.com for further information.