Unifyed AI
One Stop Chatbot and Voice Bot
An AI-enabled Chatbot that offers prompt access and 24/7 support at any time of the day. Unifyed AI, an intelligent bot, allows end-users to resolve support-related issues through automated responses or live agent transfer instantaneously and reduces the number of help desk calls and support costs.
See what our customer says:-
“Unifyed AI chatbot has become an Instant help tool for students and we have noticed an increased engagement from the NJCU Student community. The Unifyed AI bot at NJCU has become an important digital touchpoint and is beneficial to both students and staff.”
– Milind Shah, Portal Administrator, New Jersey City University
Benefits
- Around-the-clock support
- Improves customer experience
- Enhances Student Engagement
- Automates answers to repetitive questions
- Minimizes errors and increases compliance
- Prompt responses and better conversion rates
- Expansive service hours for non-traditional and online students
Features
Knowledge Base and FAQs
Responsive Design for All Devices
Multi-channel support (SMS text, virtual assistant, live chat, phone)
Live Agent Transfer
Adaptive Learning & Artificial Intelligence
Performance Analytics & Executive Dashboards
Multiple end-user queries handling
Response to over 80% inquiries
