Vice President, Customer Success

Unifyed is here to transform education by improving access to learning, increasing student engagement, and reducing institutional costs. We are committed to building a high performing team that transforms how Unifyed helps customers achieve their goals in a way that works for the business. We’re looking for the right person to help lead and develop our Customer Success team here at Unifyed.


The Vice President of Customer Success is a leadership role that is responsible for driving the success of our customers. This role leads a team of customer success managers that engages, supports, and drives outcomes for customers. The Vice President of Customer Success is part of Unifyed’s executive leadership team.


  • Lead a high performing team of customer success managers
  • Drive customer success outcomes for new and existing customers
  • Define and optimize the customer lifecycle from onboarding through renewal
  • Manage customer success activities and process improvements
  • Establish, measure, and improve key customer success metrics
  • Create a company-wide culture that understands the value of customer success

Experience & Qualifications:

  • 10+ years experience in leading customer-facing organizations
  • Combined background of post-sale and sales experience
  • Strong empathy for customers and passion for driving business value
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree and MBA degree is preferred

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