Verify Appendix A
SECTION I: OPTIONAL A-LA-CARTE ADD-ONS
Suggested Unifyed Single Sign-On Add-Ons:
SERVICES |
DESCRIPTION |
---|---|
1. Unifyed SSO Custom Training / Consulting |
Unifyed SSO Consultants are available to train and consult with your staff on a variety of technical and non-technical topics.
|
2. Custom User Interface Design |
In order to meet the unique needs of a Member, the Unifyed Single Sign-On Design team is tailor made to seek out the custom solutions, branding and style individually suited for individual institutions. We provide cost-effective services to make the Unifyed Single Sign-On Platform the perfect fit for your students, faculty and staff. |
3. Desktop Single Sign-On |
Desktop Single Sign-On Application can be natively installed to any Windows® computer. This allows the users who are already signed into their Windows® network, to sign into Unifyed Single Sign-On SSO automatically without having to enter any more credentials. |
4. Additional Single Sign-On development /Configuration |
As critical online applications have proliferated, so have demands to manage authentication and security. Unifyed Single Sign-On staffs a dedicated team to help Member institutions to integrate all necessary business critical applications into the Unifyed Single Sign-On Single Sign-On solution. |
5. Institution Specific Domain Name: |
Unifyed SSO supports institutions based domain name and the same can be requested by Members at an additional cost. |
Support Packages
SUPPORT CLASS |
BASIC |
PREMIER |
PREMIER PLUS |
---|---|---|---|
Limited support (4.30 AM- 1.30 PM EST) -> Phone, Email and Tickets |
No |
P1,P2 and P3 |
P1,P2 and P3 |
Self Help Forums |
Yes |
Yes |
Yes |
Priority Incident Handling 24*7*365 via Phone |
No |
No |
Yes |
Support SLAs for P1 Incidents |
No |
No |
Yes |
Total Supported Incidents (Yearly) – How-To’s and Defects Only |
NA |
40 |
60 |