Verify Appendix A

SECTION I: OPTIONAL A-LA-CARTE ADD-ONS

Suggested Unifyed Single Sign-On Add-Ons:

SERVICES

DESCRIPTION

1. Unifyed SSO Custom Training / Consulting

Unifyed SSO Consultants are available to train and consult with your staff on a variety of technical and non-technical topics.
If services are required to be performed on-site, travel, lodging, meals/per-diem, and incidentals are billed in addition on actuals at client’s expense.

2. Custom User Interface Design

In order to meet the unique needs of a Member, the Unifyed Single Sign-On Design team is tailor made to seek out the custom solutions, branding and style individually suited for individual institutions. We provide cost-effective services to make the Unifyed Single Sign-On Platform the perfect fit for your students, faculty and staff.

3. Desktop Single Sign-On

Desktop Single Sign-On Application can be natively installed to any Windows® computer. This allows the users who are already signed into their Windows® network, to sign into Unifyed Single Sign-On SSO automatically without having to enter any more credentials.

4. Additional Single Sign-On development /Configuration

As critical online applications have proliferated, so have demands to manage authentication and security. Unifyed Single Sign-On staffs a dedicated team to help Member institutions to integrate all necessary business critical applications into the Unifyed Single Sign-On Single Sign-On solution.

5. Institution Specific Domain Name:

Unifyed SSO supports institutions based domain name and the same can be requested by Members at an additional cost.

Support Packages

SUPPORT CLASS

BASIC

PREMIER

PREMIER PLUS

Limited support (4.30 AM- 1.30 PM EST) -> Phone, Email and Tickets

No

P1,P2 and P3

P1,P2 and P3

Self Help Forums

Yes

Yes

Yes

Priority Incident Handling 24*7*365 via Phone

No

No

Yes

Support SLAs for P1 Incidents

No

No

Yes

Total Supported Incidents (Yearly) – How-To’s and Defects Only

NA

40

60