Support & Professional Services
APPENDIX A: SUPPORT & PROFESSIONAL SERVICES PRICING OPTIONS
|
Plan |
Plan Detail |
Cost |
|---|---|---|
|
Silver* (Chat & Email) |
(Production Only) |
$5,320 |
|
Unifyed Silver Support |
(Production Only) |
$9,500 |
|
Unifyed Platinum Support |
(Production Only) |
$14,500 |
|
Professional Services (Min Block of 10 hours) |
Junior |
|---|---|
|
Basic* |
$80/ per hour |
|
Gold** |
$120/ per hour |
*Mon-Friday (8:00 am – 5:00 pm ET) for P1-P4 issues
ASSUMPTIONS:
1. If services are required to be performed on-site, travel costs, meals/per-diem, and incidentals are billed in addition on actual.
2. If services are required to be performed on-site, services must be scheduled at least two weeks in advance
3. Scheduling of services is subject to availability of Unifyed resources
4. 100% premium to the rate is added for weekends and holidays and is subject to availability of Unifyed resources