Unifyed Announces General Availability of Student Engage v11.0
Friday – December 10, 2021
Unifyed Student – Engage | Release 11.0
New Features
Configurable time option agent wise & option to control Ringing volume
Configurable/ schedulable time option has been provided for agents in a department. Now Agent will not get chat request unnecessarily before or after that schedule time. Ring Volume Button has also been created.
Configurable time option for Yoda chatbot
Time Option has been configured to control the Yoda chatbot welcome message. This can be managed by Studio > Chatbot Manager > Welcome message.
Enhancements
Configurable message
Message option while connecting to Live chat agent has been configured. Colleges can also add their custom messages if they don’t want to display the default message. This can be managed by Studio > Chat > Handoff Workflows.
Monitoring of Login chat agent
The live chat agent now can see if the department they are transferring the chat is having a live agent or not or Admin can also see if any department agent is not active in scheduled hours.
Limit CAP on Email message delivery process
Previously there was no limit described for receiving emails through server due to which exchange server was showing ‘not responding’ error many times, now Limit CAP has been added on Email message delivery process.
Visit user profile
Under applets like Connect, Clubs & Groups(where user’s profile image can be seen), now clicking on the User will take you to the user’s profile and also request for DM(Direct Message) can be placed.
Bug Fixes
Groups Applet
Prior to this release: Groups Applet was not working properly on mobile phones, it has been fixed now.
Page Template repeats
Before this Release If the user created a template with a page and later if user deleted that page then the template was also getting deleted. Issue has been fixed and now page cannot be deleted if used as a template.
Mailto Link Issue
Prior to this release, when user was trying to open a “mailto” link & was getting a new window filled with code and not an email in Connect Posts. Issue has been resolved.
Friendly URL
Now we can create friendly URL also for pages under site group “Help Desk”.
About Unifyed
WHY
Unifyed is here to transform education by improving access to learning, increasing student engagement, and reducing institutional costs.
WHO
Unifyed is a pioneer in higher education software and serves over 750 colleges and universities across seven countries.
WHAT
Unifyed builds beautiful and easy-to-use solutions designed to help partner colleges and universities recruit, engage, educate, retain and graduate 21st century students.
HOW
Unifyed delivers affordable and flexible solutions in partnership with the higher education community that are AI-first, microservices-based, and cloud-native.
Prospective customers can book a demo or email engage@unifyed.com for further information. Existing customers can email their Customer Success Managers or unifyedcs@unifyed.com for further information.