Unifyed in partnership with BlackBeltHelp and QuickLaunch presents
How to Reduce Higher Ed Helpdesk Calls by 70% with Voice AI
Thursday, September 11, 2025
1:00 PM ET
Overview
Password resets continue to be one of the most frequent and expensive IT helpdesk requests in higher education. Students, faculty, and staff lose time waiting for assistance, while IT teams are overwhelmed by thousands of repetitive Tier 0/1 calls.
Join BlackBeltHelp and QuickLaunch to explore how AI-powered Voice Agents are already helping colleges and universities deliver instant, secure, and scalable support—improving the student experience while reducing IT workload.
What You’ll Learn
- Why password resets account for 40–60% of helpdesk volume in higher ed
- How Voice AI agents provide instant, secure support with no wait times
- How 200+ pre-built integrations (IAM, ITSM, SIS, LMS and CRM) speed up adoption
- How institutions can reduce Tier 0/1 issues by 70%+, freeing staff for higher-value work
- Pricing models that make AI adoption affordable and scalable
Meet the Presenters
Christopher Uthe
President
BlackBeltHelp
John Saullo
Director of Product
QuickLaunch
Fee
Free for BlackBeltHelp, Unifyed, and QuickLaunch customers, and for higher education institutions.
