Verify Appendix A
SECTION I: OPTIONAL A-LA-CARTE ADD-ONS
Suggested Unifyed Single Sign-On Add-Ons:| SERVICES | DESCRIPTION | 
|---|---|
| 1. Unifyed SSO Custom Training / Consulting | Unifyed SSO Consultants are available to train and consult with your staff on a variety of technical and non-technical topics.
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| 2. Custom User Interface Design | In order to meet the unique needs of a Member, the Unifyed Single Sign-On Design team is tailor made to seek out the custom solutions, branding and style individually suited for individual institutions. We provide cost-effective services to make the Unifyed Single Sign-On Platform the perfect fit for your students, faculty and staff. | 
| 3. Desktop Single Sign-On | Desktop Single Sign-On Application can be natively installed to any Windows® computer. This allows the users who are already signed into their Windows® network, to sign into Unifyed Single Sign-On SSO automatically without having to enter any more credentials. | 
| 4. Additional Single Sign-On development /Configuration | As critical online applications have proliferated, so have demands to manage authentication and security. Unifyed Single Sign-On staffs a dedicated team to help Member institutions to integrate all necessary business critical applications into the Unifyed Single Sign-On Single Sign-On solution. | 
| 5. Institution Specific Domain Name: | Unifyed SSO supports institutions based domain name and the same can be requested by Members at an additional cost. | 
Support Packages
| SUPPORT CLASS | BASIC | PREMIER | PREMIER PLUS | 
|---|---|---|---|
| Limited support (4.30 AM- 1.30 PM EST) -> Phone, Email and Tickets | No | P1,P2 and P3 | P1,P2 and P3 | 
| Self Help Forums | Yes | Yes | Yes | 
| Priority Incident Handling 24*7*365 via Phone | No | No | Yes | 
| Support SLAs for P1 Incidents | No | No | Yes | 
| Total Supported Incidents (Yearly) – How-To’s and Defects Only | NA | 40 | 60 | 
