Unifyed Partners with BlackBeltHelp to Launch Voice AI for Password Resets in Higher Education

Miami, Florida: Unifyed, a leading provider of higher education solutions, has partnered with BlackBeltHelp to introduce Voice AI for password resets, helping institutions reduce IT helpdesk calls by up to 70%.

Password resets account for nearly half of all IT helpdesk requests in higher education, driving costs and delaying support for more complex issues. The new Voice AI solution delivers instant, secure, and fully automated password resets through natural language interaction, eliminating wait times and reducing Tier 0/1 helpdesk volume.

“With this partnership, our clients can deliver faster, smarter support to students and staff while lowering costs,” said Daya Shankar, CTO at Unifyed. “Voice AI not only automates the most common IT requests but also integrates seamlessly with existing campus systems, making it simple to adopt and scale.”

The solution comes pre-integrated with Unifyed’s IAM platform and includes adapters for 200+ higher education applications across IAM, ITSM, SIS, LMS, and CRM systems, enabling rapid deployment and adoption.

WHY
Unifyed is here to transform education by improving access to learning, increasing student engagement, and reducing institutional costs. 

WHO
Unifyed is a pioneer in higher education software and serves over 150 colleges and universities around the world. 

WHAT
Unifyed builds beautiful and easy-to-use solutions designed to help partner institutions recruit, engage, educate, retain, and graduate more students. 

HOW
Unifyed delivers affordable and flexible solutions in partnership with the higher education community that are powered by AI, microservices-based, and cloud-native. 

To learn more, schedule a demo or email us at engage@unifyed.com. Existing customers can reach out to their dedicated Customer Success Managers or email unifyedcs@unifyed.com for assistance.